When will my order be delivered?
Orders placed before 18:00 hours (GMT+1):
Netherlands and Belgium: 1 working day
European Union: 1-2 working days
Outside the European Union: 2-4 working days
Do you offer free shipping?
Shipping costs depend on your location and order value.
The Netherlands
Free - PostNL (1 business day)
European Union (UPS 1 - 2 days)
Free on orders over €100 -
€15 on orders below € 100
Outside the European Union (UPS 2-4 days)
Free on orders over €150
€25 on orders below €150
Can I exchange or return my product?
Orders can be exchanged or returned within 30 days of delivery, provided items are in their original, resalable condition.
Exchanges are complimentary.
Returns are subject to a €7 handling fee.
You can request submit your exchange or return at our return centre.
In case you would like to return your order with a courier by your choice, you can return your order to the following address:
Mesmo
Maashaven Zuidzijde 2
3081 AE Rotterdam
Netherlands
Do you restock items?
We never restock – each piece is produced in limited quantities to ensure exclusivity and maintain our commitment to uniqueness.
When you own a piece from Mesmo, you’re part of a select few, celebrating individuality and originality with us.
Can I pick up my order at your atelier?
Yes, you can collect your order at our atelier by selecting pick-up during checking out. Your order will then be ready for pickup within an hour.
The address of our atelier is as follows:
Mesmo
Maashaven Zuidzijde 2
3081 AE Rotterdam
Netherlands
Which payment methods do you accept?
We accept major credit cards, including:
- American Express
- Apple Pay
- Google Pay
- iDeal
- Klarna
- Paypal
- MasterCard
- Visa
All transactions are secured. The Mesmo website is provided with an SSL encryption system to protect personal and payment data.