Privacy

PRIVACY POLICY

At Mesmo, we respect your privacy. We collect and process personal data with care, transparency, and only where necessary. This privacy policy explains what data we collect, why we collect it, how long we retain it, with whom we share it, and how you can exercise your rights.

For more information on data protection, you can visit the website of the Dutch Data Protection Authority: www.autoriteitpersoonsgegevens.nl.

The most recent version of this privacy policy always applies when visiting www.mesmo.eu.

1. Controller

Mesmo
Maashaven Zuidzijde 2
3081 AE Rotterdam
The Netherlands
Chamber of Commerce: 71942785

Mesmo is the controller responsible for processing your personal data.

2. Personal Data We Collect

We may collect the following personal data:

Name
Email address
Postal address
Phone number
Payment details, processed securely via payment providers
IP address
Order and transaction details
Communication, such as emails and messages
Data collected through cookies and analytics tools
Information from third parties, such as social media platforms, where applicable

We collect this data when you place an order, create an account, subscribe to our newsletter, contact us, request a repair, submit a return request, or browse our website.

3. Why We Process Your Data

We process your personal data for the following purposes:

To process and deliver your orders
To manage your account
To process returns, exchanges, and repair requests
To communicate with you about your order, account, or customer service requests
To send newsletters and marketing communications, if you have subscribed
To improve our website, services, and customer experience
To prevent fraud and misuse
To comply with legal and administrative obligations

We only process your personal data where we have a valid legal basis to do so. This may include:

Performance of a contract — for processing and delivering orders, managing payments, returns, exchanges, and repair requests
Legal obligation — for tax, accounting, fraud prevention, and other legal compliance purposes
Consent — for newsletters, marketing communications, and non-essential cookies
Legitimate interest — for improving our website, customer service, and preventing misuse, where this does not override your rights and freedoms

4. Sharing Your Data

We only share your data where necessary with trusted third parties, including:

Shopify, for website hosting, checkout, and payment infrastructure
Payment providers, for secure payment processing
Shipping carriers such as DHL, UPS, and PostNL, for delivery
Email marketing providers, if you have subscribed to our newsletter
Analytics providers, such as Google Analytics
Service providers that support returns, repairs, fraud prevention, or customer service

Some of these providers may process your personal data outside the European Union. Where required, we ensure appropriate safeguards are in place, such as adequacy decisions or Standard Contractual Clauses approved by the European Commission.

Shopify may process personal data in Canada and other jurisdictions in order to provide its services. Where required, appropriate safeguards are used for such international transfers.

We may also disclose your data if required by law, court order, or a competent authority.

5. Data Security

We take appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, disclosure, alteration, or destruction.

However, no system is completely secure. Although we take reasonable steps to protect your data, we cannot guarantee absolute security. We recommend that you also take steps to protect your own devices, passwords, and data.

6. Data Retention

We retain your personal data only for as long as necessary for the purpose for which it was collected or as required by law.

Order, invoice, and payment data may be retained for up to 7 years in order to comply with tax and accounting obligations
Account data may be retained until you request deletion or the account becomes inactive for a prolonged period
Customer service, return, and repair correspondence may be retained for as long as necessary to handle your request and for a reasonable follow-up period
Newsletter data may be retained until you unsubscribe
Analytics and cookie data may be retained in accordance with the settings and retention periods of the relevant tool or cookie platform

After the applicable retention period, your personal data will be deleted or anonymized where possible.

7. Your Rights

You have the right to:

Access your personal data
Correct inaccurate or incomplete data
Request deletion of your data
Restrict the processing of your data
Object to processing based on legitimate interest
Withdraw your consent at any time, where processing is based on consent
Request data portability
Lodge a complaint with the Dutch Data Protection Authority

You can exercise your rights by contacting info@mesmo.eu. We may ask for additional information to verify your identity before processing your request.

We will respond to your request within one month, unless a longer period is permitted by law due to the complexity or number of requests.

8. Cookies

We use cookies and similar technologies to ensure the proper functioning of the website, improve your experience, analyze traffic, and where applicable support marketing activities.

We may use the following categories of cookies:

Essential cookies — required for the operation of the website, checkout, security, and core functionality
Functional cookies — used to remember your preferences and improve usability
Analytical cookies — used to understand how visitors use the website and improve performance
Marketing cookies — used to measure campaigns and, where applicable, show relevant advertising

Non-essential cookies are only placed after your consent. You can manage or withdraw your consent at any time through the cookie banner or cookie settings on the website.

Some cookies may be placed by third parties, such as Shopify, Google, or marketing and analytics providers.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the content, security, or privacy practices of those third-party websites. We recommend reviewing their privacy policies before using their services.

10. Children’s Privacy

Our website and services are not directed at children under the age of 16. We do not knowingly collect personal data from children under 16 without appropriate authorization. If you believe that we have collected such data, please contact us so that we can take appropriate action.

11. Updates

We may update this privacy policy from time to time. The latest version is always available on this page. We recommend reviewing this page regularly.

12. Contact

If you have any questions or requests regarding this privacy policy, please contact info@mesmo.eu.