Shipping
Delivery times
Orders placed before 18:00 on working days are processed and shipped the same day.
- Netherlands and Belgium: 1 working day
- European Union: 1–2 working days
- Outside the European Union: 2–4 working days
Shipping costs
- Netherlands: free, on every order
- European Union: free on orders from €100
- Outside the European Union: free on orders from €150
For orders below these amounts, the shipping cost is shown at checkout before you pay.
Tracking your order
We ship with DHL, UPS or PostNL. As soon as your order leaves us, you receive a tracking number by email or SMS so you can follow your parcel.
Pick-up at Atelier MESMO
You can collect your order at Atelier MESMO free of charge. Choose pick-up at checkout and your order is ready within 1 hour, during opening hours. We let you know as soon as you can collect it.
Orders outside the European Union
Orders sent to an address outside the European Union may be subject to customs fees, import fees or taxes. These costs are the responsibility of the customer.
Returns and exchanges
30 days to return
You have 30 days to return or exchange your order, counted from the day you receive it. No reason needed.
The product must be:
- unworn
- unwashed
- in original condition
- not altered or damaged
- with all tags attached
How to return or exchange
- Visit our return centre and enter your order number and email address.
- Select the item(s) you wish to exchange or return.
- Select the reason for the exchange or return.
- Send the parcel back with your return label, or with a courier of your choice.
Return costs
Exchanges are free of charge.
For a return, a label from MESMO costs €7. This amount is deducted from your refund.
You can also return your order with a courier of your choice, at your own expense, to:
MESMO
Maashaven Zuidzijde 2
3081 AE Rotterdam
The Netherlands
Refunds
Refunds are processed within a maximum of 3 business days after your return has been approved. When the money arrives depends on your payment provider.
Gift cards
Every gift card, digital or physical, carries a personal, unique code. For that reason, gift cards cannot be returned or exchanged.
Returns from outside the European Union
Items returned from an address outside the European Union may be subject to customs fees, import fees or taxes. These costs are the responsibility of the customer and are not reimbursed by MESMO.
Questions
Need help with a delivery or a return? Contact us at info@mesmo.eu.